This channel allows you to submit requests, complaints, claims, suggestions, reports, compliments, or requests for information related to the services provided by IPS Lumm. When you submit your request, you will receive a tracking number. IPS will respond in accordance with the nature of the request and the applicable legal terms. Healthcare complaints will be classified according to risk level: simple, prioritized, or critical. The information provided will be processed in accordance with the IPS’s Personal Data Processing Policy.
